Comments on: “This is How You Treat Your Customers” http://www.globalnerdy.com/2007/10/03/this-is-how-you-treat-your-customers/ Tech Evangelist Joey deVilla on software development, tech news and other nerdy stuff Thu, 19 Nov 2009 18:44:37 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Andre Richards http://www.globalnerdy.com/2007/10/03/this-is-how-you-treat-your-customers/comment-page-1/#comment-725 Andre Richards Tue, 09 Oct 2007 23:55:12 +0000 http://globalnerdy.com/2007/10/03/this-is-how-you-treat-your-customers/#comment-725 > The iPhone’s “early adopter tax” Maybe I missed something but didn't Apple give a refund? Why are people like you still whining about this? > iPhone “bricking” Apple gave ample warnings and made the update optional (unlike certain MS stealth update tactics.) People who went ahead anyway and updated got what was coming to them. What's the problem? > The “gimping” of the iPod Touch. Despite the fact that > the iPod Touch is running on the same OS Big deal! Yeah, when I fly on an airplane, it peeves me off because those first-class guys get all the attention despite the fact that we're flying on the same plane. The iPod Touch isn't advertised as an equal to the iPhone. You want that, you get to pay a little more. That's life. Apple's not the only one playing that game. Quit whining. > Kudos to Microsoft for treating their early > adopters properly. The Zune is an uninspired, wannabe product and MS is playing second fiddle--a role they don't normally have to deal with. Of course, they're going to do whatever it takes to impress their customers. But be honest about it. If they were #1 in digital music players, do you think they'd be doing the same? If you think so, I invite you to review MS's history at some point. They don't treat customers well when they're the 500 lb. gorilla in a given market. > The iPhone’s “early adopter tax”

Maybe I missed something but didn’t Apple give a refund? Why are people like you still whining about this?

> iPhone “bricking”

Apple gave ample warnings and made the update optional (unlike certain MS stealth update tactics.) People who went ahead anyway and updated got what was coming to them. What’s the problem?

> The “gimping” of the iPod Touch. Despite the fact that
> the iPod Touch is running on the same OS

Big deal! Yeah, when I fly on an airplane, it peeves me off because those first-class guys get all the attention despite the fact that we’re flying on the same plane. The iPod Touch isn’t advertised as an equal to the iPhone. You want that, you get to pay a little more. That’s life. Apple’s not the only one playing that game. Quit whining.

> Kudos to Microsoft for treating their early
> adopters properly.

The Zune is an uninspired, wannabe product and MS is playing second fiddle–a role they don’t normally have to deal with. Of course, they’re going to do whatever it takes to impress their customers. But be honest about it. If they were #1 in digital music players, do you think they’d be doing the same? If you think so, I invite you to review MS’s history at some point. They don’t treat customers well when they’re the 500 lb. gorilla in a given market.

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